Pearl Dazzle Full Custom Costume Policy
PEARL DAZZLE FULL CUSTOM COSTUME POLICY
Please read this policy carefully before booking a Pearl Dazzle Full Custom Costume.
By completing a Full Custom booking, you acknowledge and agree to the booking process, payment terms, design process, production requirements, deadlines, and customer responsibilities outlined below.
Your booking reserves a production window. Maintaining that production window depends on all required customer steps being completed within the required timeline.
1. FULL CUSTOM BOOKING PAYMENT
A $200 non-refundable booking payment is required to reserve a Full Custom production window.
One booking payment = one solo costume.
The $200 booking payment is applied toward the final costume total.
The booking payment reserves production availability only. It does not mean:
• The final design has been approved
• The final costume price has been confirmed
• Materials have been ordered
• Production has started
A costume enters the Pearl Dazzle production queue only after all required design steps, approvals, measurements, and production payments have been completed.
2. FULL CUSTOM PRICING
All Full Custom package prices are starting prices.
The final costume price is based on the approved design and may vary depending on:
• Design complexity
• Construction requirements
• Fabric selection
• Premium or specialty fabrics
• Rhinestone quantity and type
• Appliqués
• Lace
• Fringe
• Feathers
• Skirts
• Specialty accessories
• Embellishments
• Specialty materials
• Other requested upgrades
Final pricing will be confirmed during the design process and before the costume enters production.
Any requested feature or material that falls outside the selected package may require an additional charge.
3. REQUIRED 60-DAY DESIGN CHAT DEADLINE
Your 1:1 Design Chat must be BOOKED at least 60 days BEFORE your reserved delivery date.
This is a required deadline, not a recommendation.
Customers are strongly encouraged to book earlier than the 60-day deadline.
Design Chat appointments are available on a first-come, first-served basis and may become fully booked before an individual customer's deadline.
Waiting until exactly 60 days before the reserved delivery date does not guarantee appointment availability.
If available appointments are full, Pearl Dazzle cannot:
• Add additional appointment times
• Move another customer's appointment
• Rearrange another customer's booking
• Rearrange the production calendar to accommodate a late booking
Failure to secure an available appointment before the required deadline may affect the customer's reserved production window.
4. REQUIRED DESIGN FORM
A completed Design Form must be submitted before the scheduled 1:1 Design Chat.
Customers must provide accurate and complete information regarding their routine and design direction, including when applicable:
• Song / routine information
• Design direction
• Color preferences
• Style preferences
• Inspiration photos
• Important likes and dislikes
• Special requests
• Important costume details
The song and general routine direction should be confirmed before the Design Chat.
Pearl Dazzle reviews submitted information before the scheduled appointment in order to prepare for the design discussion.
Late or incomplete forms may delay the design process.
5. REQUIRED MEASUREMENT FORM
A completed Measurement Form must also be submitted before the scheduled 1:1 Design Chat.
Customers are responsible for:
• Following Pearl Dazzle measurement instructions carefully
• Providing accurate measurements
• Double-checking all measurements before submission
• Responding promptly if Pearl Dazzle requests a remeasurement or clarification
If a measurement appears incomplete, inconsistent, or incorrect, Pearl Dazzle may require the customer to remeasure before production.
Pearl Dazzle is not responsible for fit issues caused by inaccurate measurements supplied by the customer.
6. REQUIRED INFORMATION BEFORE THE DESIGN CHAT
Before the scheduled Design Chat, Pearl Dazzle must have:
• Song / routine information
• Completed Design Form
• Completed Measurement Form
Required information must be submitted early enough for Pearl Dazzle to review it before the appointment.
Submitting required information late does not extend the customer's deadline or reserved production window.
If the required information is not available in time, the design and production timeline may be affected.
7. 1:1 DESIGN CHAT
All Pearl Dazzle Full Custom Design Chats are conducted through Telegram and are TEXT ONLY.
A separate Design Chat booking payment may be required when reserving the appointment.
When applicable, the Design Chat payment is applied toward the costume total when the scheduled appointment is attended.
During the Design Chat, Pearl Dazzle may review and confirm:
• Design direction
• Silhouette
• Colors
• Fabrics
• Rhinestones
• Appliqués and embellishments
• Fringe
• Skirts
• Feathers
• Accessories
• Measurements
• Final pricing
• Production details
The Design Chat is intended to establish and confirm the costume direction so the order can move forward.
8. MISSED OR LATE DESIGN CHAT APPOINTMENTS
Customers are responsible for attending and participating in their scheduled Design Chat.
A missed or late appointment does not extend the customer's reserved production timeline.
If another Design Chat is required, the customer must book a new appointment based on current availability.
Pearl Dazzle cannot guarantee that a replacement appointment will be available within the original production window.
Additional Design Chat fees may apply when a new appointment is required.
9. DESIGN DEVELOPMENT & REVISIONS
The number of sketches and revisions included depends on the Full Custom package purchased.
A revision is intended to refine the approved design direction.
A revision does not automatically include a complete redesign, a completely different costume concept, or a new design direction.
If a customer changes the overall design direction after work has already begun, Pearl Dazzle may require:
• An additional design fee
• An upgraded package
• A new Design Chat
• Additional production time
Pearl Dazzle will determine whether the requested change falls within the included revision allowance.
10. ORIGINAL DESIGN & INSPIRATION POLICY
Inspiration photos are welcome and may be used to communicate:
• Color direction
• Silhouette
• Mood
• Style
• General details
• Stage aesthetic
However, Pearl Dazzle Full Custom service is intended to create a Pearl Dazzle original design.
Pearl Dazzle does not guarantee exact reproduction of costumes created by another designer, costume company, studio, or brand.
If a customer submits another designer's costume as inspiration, Pearl Dazzle may modify:
• Shape
• Construction
• Placement
• Fabric use
• Embellishments
• Motifs
• Styling
• Other design elements
to create an original Pearl Dazzle interpretation.
Customers should identify which elements are most important to them so Pearl Dazzle can consider those preferences while creating an original design.
11. DESIGN APPROVAL
Customers are responsible for carefully reviewing all design details before giving final approval.
Once the design is approved, Pearl Dazzle will confirm:
• Final pricing
• Required production payment
• Relevant production details
Design approval means the customer authorizes Pearl Dazzle to move forward based on the confirmed design.
12. PRODUCTION PAYMENT
After the design has been approved and final pricing confirmed, the required production payment must be received before production begins.
Depending on the order total, Pearl Dazzle may require:
• A production deposit, or
• Payment in full
The required payment amount will be communicated before production.
The costume will not enter the production queue until the required payment has been received.
13. DESIGN CONFIRMATION & CHANGES AFTER APPROVAL
Once the design is confirmed and the required production payment has been received, the costume will be scheduled for production.
At that point:
Design changes are not accepted as part of the original order.
If the customer requests a later change and Pearl Dazzle determines that the change can still be accommodated:
• Additional design fees may apply
• Additional material costs may apply
• Additional labor charges may apply
• Production may be delayed
• The original delivery date may be affected
Acceptance of any change after final design approval is at Pearl Dazzle's discretion and depends on the stage of production.
14. PRODUCTION TIMELINE
Full Custom production is scheduled according to the customer's reserved delivery date or production window.
Design preparation and production may begin approximately 2–3 months before delivery, depending on:
• Design complexity
• Current production capacity
• Materials
• Customer response time
• Required approvals
Production timing may vary by order.
Customers should follow the timing instructions provided for their individual booking.
15. RESERVED DELIVERY DATE / PRODUCTION WINDOW
A reserved delivery date represents a reserved Pearl Dazzle production window.
The reserved delivery date depends on the customer completing all required steps on time, including:
• Booking the Design Chat
• Submitting the Design Form
• Submitting the Measurement Form
• Attending the Design Chat
• Providing requested measurement corrections
• Responding to design questions
• Providing design approvals
• Completing required payments
• Providing any other requested information
A reserved delivery date does not override missed customer deadlines.
16. CUSTOMER RESPONSIBILITY
It is the customer's responsibility to:
• Read all booking information and policies
• Save all booking follow-up instructions
• Keep track of the reserved delivery date
• Keep track of the required 60-day deadline
• Book the Design Chat early enough to secure availability
• Submit required forms on time
• Provide accurate measurements
• Have song and routine information ready
• Respond to questions and requests promptly
• Approve design details on time
• Complete required payments on time
Customers are responsible for monitoring their own deadlines.
17. CUSTOMER-CAUSED DELAYS
Customer-caused delays include, but are not limited to:
• Late Design Forms
• Late Measurement Forms
• Late Design Chat booking
• Missed Design Chat appointments
• Incomplete information
• Incorrect measurements requiring delayed correction
• Late responses
• Late design approvals
• Late payments
• Failure to provide requested information
Not reading an email or policy, forgetting a deadline, overlooking a message, or waiting too long to book does not extend the customer's deadline.
If customer delays leave insufficient production time, Pearl Dazzle may no longer be able to guarantee or accommodate the originally reserved delivery date.
Any resulting production or delivery delay caused by late customer action is the customer's responsibility.
18. NON-REFUNDABLE PAYMENTS
Unless specifically stated otherwise in writing by Pearl Dazzle:
• Booking payments are non-refundable
• Design Chat fees are non-refundable
• Design fees are non-refundable
• Production deposits are non-refundable
Payments compensate Pearl Dazzle for reserved production capacity, design time, administrative work, material commitments, and production planning.
19. MISSED PRODUCTION WINDOW & STORE CREDIT
If an order cannot move forward within the originally reserved production window because the required customer timeline was not followed, the original $200 booking payment remains non-refundable.
At Pearl Dazzle's discretion, the $200 booking payment may be converted into a Pearl Dazzle Store Credit Code.
If Store Credit is issued:
• It is valid for one year from the date it is issued
• It may be used toward a future eligible Pearl Dazzle costume booking
• It may be used toward an eligible in-stock Pearl Dazzle purchase
• It may be transferred to another person
• It must be used before the stated expiration date
Unused Store Credit expires after one year.
The expiration date cannot be extended or renewed.
Store Credit is:
• Non-refundable
• Not redeemable for cash
• Not exchangeable for cash
Issuance of Store Credit is not guaranteed unless specifically confirmed by Pearl Dazzle.
20. RUSH SERVICE
Rush production may be offered depending on current capacity.
Rush orders:
• Require Pearl Dazzle approval before booking
• Are subject to current production capacity
• Are subject to design complexity
• Are subject to material availability
• May require an additional Rush Fee
A typical Rush production timeline may be approximately 4–6 weeks, but timing is determined individually.
Rush service is not guaranteed.
Payment of a Rush Fee does not override customer responsibilities, required information, or design approval requirements.
21. TELEGRAM COMMUNICATION POLICY
All Full Custom order communication is handled ONLY through Telegram.
This includes:
• Design questions
• Design discussions
• Measurements
• Measurement corrections
• Design approvals
• Pricing confirmations
• Production questions
• Order updates
• Follow-ups
Telegram:
When contacting Pearl Dazzle for the first time, customers should provide:
Name — Order Number — Reserved Delivery Date
This allows Pearl Dazzle to locate the booking and keep communication organized.
22. EMAIL POLICY
Pearl Dazzle may send booking confirmations, follow-up instructions, reminders, or reference information by email.
However:
Email replies are not monitored for Full Custom order communication.
Customers should not use email to submit:
• Design approvals
• Measurements
• Design requests
• Order changes
• Production questions
• Follow-ups
All Full Custom communication must be handled through Telegram unless Pearl Dazzle specifically instructs otherwise.
23. RHINESTONE STANDARD
Pearl Dazzle Full Custom solo costumes are designed as stage costumes and include rhinestones as part of the Pearl Dazzle aesthetic.
The exact:
• Rhinestone coverage
• Stone quantity
• Stone size
• Stone color
• Placement
depends on the selected package and final approved design.
24. RIGHT TO REFUSE OR TERMINATE SERVICE
Pearl Dazzle reserves the right to decline, cancel, or discontinue an order or working relationship when we reasonably determine that the collaboration is no longer appropriate.
Pearl Dazzle is committed to treating clients with professionalism and respect and expects the same in return.
Disrespectful, abusive, harassing, threatening, discriminatory, or consistently inappropriate communication toward Pearl Dazzle team members will not be tolerated.
Pearl Dazzle may also decline or discontinue service when:
• A requested design cannot reasonably be produced
• A customer repeatedly refuses to follow the required ordering process
• Required information is repeatedly incomplete or withheld
• Communication prevents the order from moving forward
• Required deadlines are repeatedly ignored
• Requested work conflicts with Pearl Dazzle design or business policies
If Pearl Dazzle discontinues an order, any applicable refund or Store Credit will be handled according to the payment and booking terms applying to that order.
Non-refundable fees remain subject to the terms agreed to at the time of booking.
Placing an order with Pearl Dazzle does not guarantee acceptance of future orders or continuation of a working relationship.
25. POLICY UPDATES & ORDER-SPECIFIC INSTRUCTIONS
Pearl Dazzle may update Full Custom policies, processes, forms, or booking procedures as the business evolves.
The policy applicable to a customer's booking will be based on the terms provided at the time of booking, together with any order-specific instructions provided by Pearl Dazzle.
If Pearl Dazzle provides a specific deadline, date, payment requirement, measurement request, or instruction for an individual order, the customer is responsible for following that instruction.
26. BOOKING ACKNOWLEDGEMENT
By completing a Pearl Dazzle Full Custom Costume booking, the customer acknowledges that they have read, understood, and agreed to the Pearl Dazzle Full Custom Costume Policy, including:
• The non-refundable $200 booking payment
• Full Custom starting-price structure
• The required 60-day Design Chat booking deadline
• Limited Design Chat availability
• Required Design and Measurement Forms
• Design Chat attendance requirements
• Design revision limits
• Original design and inspiration policy
• Final pricing and production payment requirements
• No-change policy after production is scheduled
• Measurement responsibility
• Customer-caused delay policy
• Store Credit terms
• Telegram-only communication policy
• Right to Refuse or Terminate Service
A booking reserves a production window.
Maintaining that production window depends on completing all required steps within the required timeline.